Technical Service

For your complete peace of mind, PROTON EUROPE SL has a Technical Service specialized for the assembly, maintenance and repair of freezers PROTON® and FUSION defrosters.

We have demonstration machines to carry out freezing tests, apart from those that can be carried out in our showroom at the CIB (Culinary Institute of Barcelona).

TECHNICAL SERVICE AT THE NATIONAL LEVEL

The PROTON Technical Service is the responsibility of P.E.C. PROFESSIONAL EQUIPMENT CONSULTING with headquarters in Girona and Barcelona, together with the factory technicians who arrived from Japan (installation and commissioning).

EU MARKING


PRE-INSTALLATION


INSTALLATION AND IMPLEMENTATION

SERVICE “PROTON IN HAND” 


MAINTENANCE

MALFUNCTION

 EQUIPMENT customization

LARGE VOLUME PROJECTS


COMPLEMENTARY TECHNOLOGY

EU MARKING

All our PROTON freezers and FUSION defrosters are adapted so that upon delivery they comply with all the EU regulations (EU Marking).

The smallest models, PF-3 and PF-15, as well as the KINOKO defreeze model, do not need any type of installation, only having to be plugged into the mains and additionally needing a transformer.

The rest of the PROTON freezers and FUSION defreezers require, for their correct operation, a specific auxiliary machinery for each model (external condensing unit and / or dry steam generation unit, drain pipe and transformer) and some auxiliary installation work ( electricity and water).

Our Spanish technicians can supply you with the appropriate auxiliary units for your equipment and perform the necessary auxiliary installation work.

The sale price does not include the machinery or the auxiliary installation work necessary for the correct operation of the equipment.

Pre-installation

The installation and startup of the PROTON and FUSION models (except for the PF-3 and PF-15 freezers and the KINOKO defreezers) are carried out by factory technicians from Japan, which will ensure the correct operation of your equipment. and making specific adjustments for the perfect freezing of your product.

In addition, the Japanese technicians, together with Spanish technicians, will carry out the test operations test and the final connection and commissioning work.

The cost of the travel of the Japanese technicians is included in the sale price of the machine.

Installation and IMPLEMENTATION

We have the "PROTON ®️ IN HAND" service so you don't have to worry about a thing, you just have to turn the "ON" button.

Our TECHNICAL SERVICES will provide you with the auxiliary machinery complementary to the main equipment and will travel to your facilities to carry out the auxiliary installation work necessary for the correct operation of your equipment.

Service “PROTON IN HAND”


PROTON®️ does not require any special maintenance.

PROTON freezers and FUSION defreezers have been developed based on the "Maintenance Free" philosophy.

Preventive maintenance: We carry out (optional) an annual maintenance contract that includes an annual review.

Corrective maintenance: Not necessary

MAINTENANCE

Our equipment is 100% reliable, made entirely in Japan (including all its components) and designed to function properly without any problem throughout its useful life.

In the hypothetical case that you have an incident, our technical service will be at your home within 24 hours of communicating your incident.

We also have an ON LINE service for inquiries by phone or mail.

MALFUNCTIONS

Our Technical Services can customize (optionally) both the freezers and the defreezers with the design that you want, to match the rest of the equipment.

In the small models, we can also provide them with mobility by attaching a platform with wheels.

EQUIPMENT CUSTOMIZATION

Our manufacturer RYOHO FREEZE SYSTEMS CO., LTD. has an Engineering Department in Japan capable of developing any type of Freezing and / or Defreezing Project needed.

For large volumes of freezing through continuous freezing tunnels, our engineers in Japan will carry out a customized design of the tunnel adjusting the effective length of the conveyor belt of said tunnel, the necessary freezing time of the food to be frozen and the freezing capacity per hour desired.

Thanks to these customized calculations, we can present you tunnel projects with a freezing capacity of up to 5,000 kg / h in IQF or block.

Likewise, our Engineering Department can develop large-volume defreezing projects.

LARGE VOLUME PROJECTS

The models of PROTON freezers and FUSION defreezers of lower capacity, essential in kitchens of the HORECA channel and individuals, have their ideal complement in the spectrum of kitchens MARRONE, top global brand distributed exclusively in Spain by our partner PEC (PROFESSIONAL EQUIPMENT CONSULTING)

COMPLEMENTARY TECHNOLOGY